FAQ

A: Pre-orders for the Defender 24/7™ are live now. Delivery is expected by the end of the year. We are fulfilling on a rolling basis and you can reserve your place in line for only $25.

A: The apps available for distress situations are primarily passive alarms with one or two features. In fact, you might just describe the apps as I am waiting for someone to help me. Our product empowers the user by providing them a vast array of options that they can select to help themselves. There is HUGE difference between an app that provides a monitoring service, and actually responding. TheDefender 24/7™ provides you with both prevention and assistance by combining:

*A digital camera to capture the photo of an assailant
*Wireless connection to transmit the photo and alert signal
*An audible siren and speaker that announces to the assailant that their photo and GPS coordinates have been sent to the authorities
*An oscillating flash to attract attention
*The highest concentration of pepper spray available to law-enforcement
*A smart phone app which transmits all of this information to our monitoring team who communicate directly with all 911 centers in North America
*Notifications are sent via text and e-mail to a preset contact list, identifying the nature of the alert triggered

A: Because you do not know when your safety will be threatened or a medical situation will occur, you will always want to have Defender 24/7™ with you. Some users may have serious medical conditions including:

*Epilepsy or other conditions which cause seizures
*Heart conditions
*Diabetes
*Breathing difficulties which make talking near impossible
*Severe diabetes
*Blood pressure issues or prone to fainting

Other situations where a safety alert is critical:

*Animal attack
*Auto accident or some other issue where the user needs medical assistance
*Attacked when working out in a park or on a secluded trail
*Alone at night on a college campus
*In unfamiliar or unsafe areas
*When the last employee leaves a business at night

A: The Defender™ provides both a text and an email, which indicates the nature of your medical alert. Medical alerts are sent to your specified contact list, and to The Defender™ 24/7 Monitoring Service. Once first responders receive this alert, your location and a picture of you is in-hand.

Your personal description of specific medical issue(s) will be sent via texts or emails. You will have the ability to describe the kind of help you may need, providing first responders with potentially life saving information! Details may also include, but are not limited to, your doctor’s personal contact information and your insurance policy details.

A: YES! Let’s be clear, criminals want anonymity and quiet to perpetrate their crimes and victimize someone. They do not want to encounter someone equipped with The Defender 24/7™. You will have the power to capture their photo for identification, disrupt their advances with pepper spray, attract attention with an oscillating flash and loud alarm, bringing maximum attention to the attempted crime. The Defender 24/7™ Monitoring Service will forward the photo with your GPS location, and personalized info to law enforcement or medical authorities.

You want to help yourself and those you care about in every way possible to prevent being victimized. With Defender 24/7™ on your team, you will have that power!

A: Sorry, no. You must have the app to effectively use our product and connect to Defender 24/7™ Monitoring Service.

A: Currently The Defender 24/7™ is available on smartphones running on Apple iOS and Android.
Click here to be notified when your OS becomes available.

A: Your smartphone must have a WiFi or Cellular signal to allow for our product to fully perform. The Defender 24/7™ service requires a data connection to communicate with our 24/7 Monitoring service and your contacts.

Please be sure to properly maintain and charge your smartphone.

A:Defender 24/7™ includes a compact speaker that announces when the device is connected and alerts you when the device is disconnected.

A:Defender 24/7™ gives you EVERYWHERE SECURITY with assistance for both medical alerts as well as safety situations where law enforcement is needed. Defender 24/7 is a real value. Defender 24/7™ and our 24/7 monitoring service will be half the price of most Medical Alert / PERS products, with the hardware being provided at no cost with a two year subscription.

A:Yes. During the initial set-up of your Defender 24/7™ we supply an inert test canister. This is easily installed by removing the spray cap located at the top of the device. If you have deployed the pepper spray canister for any reason it can be replaced in exactly the same way.

A: Seven days in the standby mode on one charge.

A: Yes, the Defender knows when it reaches a critical level and will announce that the battery is low and will indicate as such with an LED as well.

A: Yes. After one year you should replace the canister. We will provide a replacement canister at that time for little or no cost as long as your account is in good standing.

A: Sorry, no. You must have the app to effectively use our product and connect to Defender 24/7™ Monitoring Service.